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Uber
⚠️ Important Notice: It is very important to us that all eligible drivers are active on the Uber platform as soon as possible. If you are visiting this site because your driving record or license information has changed, and you need Uber to receive a new motor vehicle record, it is essential that you follow the following process to cause the new order from within the Uber app.

 

Process to Request that Uber Order a New Motor Vehicle Record

Step 1. Reach Out to Uber Support: Open your Uber Driver app and contact Support or go to Uber Help.

Step 2. Log In to Your Account: Go to Driving and Delivering Help and click LOG IN to access your account. Note: You must be logged in to see all support options.

Step 3. Re-Upload Your Driver’s License: Follow the instructions to upload your updated license. This tells Uber you’ve made changes and are ready for a new review.

Step 4. Let Uber Do the Rest: Once your license is uploaded, Uber will automatically create a case and start the process to run a new MVR check.

Step 5. Be Patient: MVR checks are usually processed once a week, typically by the end of the day on Fridays. It might take up to 7 days for everything to go through.

Step 6. Watch for Updates: Uber will notify you through the Driver App or by email once your new MVR is ready.

Please Note:

SambaSafety cannot order a new record for you unless you follow the required process in the Uber app. If you instead file a dispute with SambaSafety and request that SambaSafety order your new motor vehicle record, SambaSafety will not be able to order the record and this will cause unnecessary delay. The process within the Uber app. is the only way to request a new record.

You may have the following reasons to request a new motor vehicle record from within the Uber app:

1.  The department of motor vehicles (DMV) has updated your record. This may have occurred because:
  • You paid outstanding fees
  • You renewed your expired license
  • You completed requirements for license reinstatement
  • You requested that the DMV correct your driving record

2. You have moved to another state and need to update your license information with Uber and cause Uber to order a motor vehicle record from your new state

 

Additional FAQs

How Do I Request a Free Copy of my Report?

You may request at any time a free copy of your report previously prepared by Safety Holdings Inc., and/or your active database files maintained on you by Safety Holdings Inc., by clicking on this link Safety Holdings Inc. Consumer Report Request and completing the consumer request process. In order to avoid delays, please follow the instructions.

Safety Holdings Inc. will only have your report if requested by one of its client companies with whom you have applied.

How Do I Dispute the Accuracy of a Report?

If you already have a copy of your report and you believe that any information in your consumer report contains inaccurate information or is incomplete, you may file a dispute with Safety Holdings Inc. for free by clicking on this link Safety Holdings Inc. Notice of Consumer Dispute. The dispute investigation process may take up to 30 days, depending on the nature, scope and source of the information being disputed.

Your company told Uber not to approve me.

Safety Holdings Inc. is not involved in the approval process on the Uber Platform. Here is Uber’s partner page: https://help.uber.com/driving-and-delivering/section/signing-up-with-uber?nodeId=7835de58-34d6-4d30-b5d6-a46c66ceeddf

Why do I need to provide a copy of my driver’s license?

We do everything we can to ensure that your personal information is protected so we need to proof your identity before we send any of your information out. To avoid any delays, make sure that you submit a CLEAR copy of your driver’s license or a copy of your passport. Also note, that we cannot accept a temporary driver’s license.

How long will it take before I hear anything about my request or dispute?

All consumer requests and disputes are answered in the order that they are received.

Why can’t you discuss my driving record over the phone?

It is our responsibility to protect your personal information. If you would like a copy of your driving record, you must complete the Consumer Request form and submit a clear copy of your driver’s license or a copy of your passport.

Can I send my request or dispute via email?

No, email is not a secure means of submitting your request or dispute and there is a good possibility that your personal information can be comprised. You now can click on the secure links above, and submit your Consumer Request or Dispute electronically along with all requested information/documentation.

My driving record shows that I had an accident but it wasn’t my fault.

All accidents are reported by the DMV regardless of who is at fault. Our procedure is to obtain your motor vehicle record from the DMV and provide the information to the company requesting the report. MVRs are maintained by the DMV. If you feel that the DMV records are inaccurate, you will need to contact the DMV directly to look into possible errors or explanations.

Safety Holdings Inc. Notice of Consumer Request and Dispute Instructions

To help Safety Holdings Inc. process your request and/or investigate your dispute as quickly as possible please complete the following steps:

  1. Click on the appropriate link
  2. Complete the Safety Holdings Inc. Consumer Report Dispute or the Safety Holdings Inc. Consumer Report Request form that follows.
  3. Upload a current copy of your driver’s license or a copy of your passport and any supporting documentation.
  4. If you have more than one page to upload, you need to create a PDF file that includes the copy of your driver’s license and supporting documentation. Here is a link that will show you how to create a PDF file

https://www.wikihow.com/Scan-Documents-Into-PDF

You will be asked to:

  1. Provide your identifying and contact information, which will be used by Safety Holdings Inc. for purposes of authenticating your identity and protecting your privacy.
  2. Identify the information you are disputing.
  3. Give us permission to send the results to you via email by checking Yes and initialing the form where indicated. Failure to doing both will result in our reply being sent to you via US Mail.
  4. Your request or dispute will be sent to the Safety Holdings Inc. Compliance Department for processing upon submitting the form. All requests and disputes are answered in the order that they are received.